What is Service Design? From finance to healthcare to media, New York’s economy is primarily driven by services. Yet our understanding of what design offers is rooted in products and places rather than how those things operate or how people... Continue Reading →
Service Design Futures What does theater have to do with service design? This question was addressed in a presentation, “Dramaturgy of Services,” by Roman Aebersold, a designer from Lucerne School of Art and Design in Switzerland, who has been a... Continue Reading →
LAURA FORLANO 